Terms & Conditions
Last updated 12/12/2024
Golders Games Ltd is a registered company in England and Wales with company number 13779048 and VAT number 427508100 whose registered office is at 40 Woodlands, London, NW11 9QU, United Kingdom
These terms and conditions set out your and our legal rights and responsibility.
'We', 'us' or 'our' means Golders Games Ltd and 'you' or 'your' means the person using our website to purchase goods from us.
If you have an queries and would like to talkto us, please contact us via telephone / WhatsApp on 07967191822 or via email goldersgames@gmail.com
Terms and Conditions of our Website
Your use of this website constitues accesptance of our terms and conditions. Our privacy policy and any reference made to linked content, documents, and other areas on our website form part of our Terms and Conditions. If you do not accept the terms and conditions, then you may not use the website.
We are the owners of all copyright, trade marks and material / content published on our website. You agree not to copy, reproduce, publish or distribute any of the content. You also agree to use the material on our website for your personal and non-commercial use only, and not for any commercial purpose
Golders Games reserves the right to revise the terms and conditions by updating the website and these changes will be effective immediately when they are posted on the website. We also reserve the right to amend website content or close the website at any time, with or without prior notice.
Your privacy and personal information
Our privacy policy is available here
Your privacy and personal information are important to us and any personal information provided to us will be dealt with in line with our privacy policy.
Terms and conditions of sale
When buying goods on our website, you agree to be legally bound by our terms and conditions, including specific terms and conditions that may apply to certain goods.
The steps required to create the contract between you and us for online purchases are as follows:
You place an order by adding your desired products on our order form, completing the form and pressing the 'pay now' button at the end of the checkout process. Please ensure you check your order carefully before submitting it.
You will receive an order acknowledgement email detailing the items you have ordered. This is not an order confirmation or order acceptance from Goldersgames.com
In the unlikely event that Golders Games is unable to accept your order, or if you cancel your order, you will be notified via email. The reasons that we be unable to accept your order include:
If we are unable to authorise your payment
The goods are out of stock
If there has been a mistake on the pricing or description of the goods
We reasonably believe the order to be fraudulent
Once your products are shipped, you will receive a dispatch confirmation email.
The contract between you and us will be completed upon dispatch of the ordered products.
In the case of goods purchased through our 'Click & Collect' Service, a contract is formed between us when you collect your items.
By placing an order with Golders Games you agree that:
All information provided by you is true, current, accurate and complete
You are the authorised holder of any credit or debit card you may use on the website
You will notify us immediately of any changes to any information you have submitted on the website
We can collect, store, and use your information in accordance with our Privacy Policy
You accept the terms and conditions including any particulat terms relating to shipping and delivery, contract cancellation, returns and refunds, and date protection, and you are giving us permission to debit your account upon dispacth / collection.
Products are for personal domestic use only
Data Protection
Your privacy and personal information are important to us. Any personal information provided will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
Payment
We accept the following credit cards and debit cards; Visa, MasterCard, Maestro and American Express. For 'Click and Collect' orders placed by phone, we also accept cash upon collection.
Your credit or debit card may be charged before your order has been accepted. In case that we are unable to supply the ordered goods for whatever reason, we will inform you as soon as possible and process a full refund.
To ensure that your credit, debit or charge card is not being used without your consent, we will ocassionally validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. Personal information provided by you may be disclosed to a registered Credit Reference Agency, where a record may be kept of this personal information. You can be assured that this is done only to confirm your identity and that credit checks are not performed, leaving your credit rating unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. For more information, please see our Privacy Policy.
Delivery
We use Royal Mail, Yodel, Parcel 2 Go, and DPD to deliver our goods. For full delivery and shipping information, please click here.
Once delivery has taken place, you become responsible for the goods. If you have instructed us or the courier service to leave the goods in a safe place or with a neighbour and we do so, this will be deemed as completed delivery and you will be responsible for the goods from that point.
Our products
We take all reasonable care to ensure that the descriptions and prices of products on our website are up-to-date and correct.
The Consumer Rights Act 2015 outlines that it is your right to receive goods that are of satisfactory quality, fit for purpose and match their description. Whilst the packaging of the goods may occasionally differ to the pictures shown on the website, we will try to make sure that all measurements set out on the website are as accurate as possible.
Contract Cancellation
You have the right to cancel this contract within 14 days without giving any reason. This period will expire 14 days from the day you receive your order.
You must inform us of your wish to cancel this contract in a written statement. This can be emailed to goldersgames@gmail.com.
We will refund the original purchase price to the original payment method upon return of the items so long as products remain unused and unopened, and returned to us within 14 days of your cancellation communication. Please see our returns policy for full details.
For the avoidance of doubt, opening the goods by way of removing the cellophane (or similar wrapping), will be deemed as acceptance of the goods and you will lose your right to cancel this contract
In the event of any damge of loss in value of any goods supplied, we may make a deduction from the reimbusement.
We will process the refund within 14 working days of receipt of the returned products.
You will be responsible for the costs of returning the goods
Returns
We are happy to exchange or refund goods returned within 14 of receipt of the products, provided the goods are unused, unopened, and in their original condition and packaging with all parts and manuals complete. All returns must be accompanied by a valid Golders Games receipt, or for online order returns, your order confirmation email.
Please see our returns policy for full details.
Refunds
We aim to process all refunds as quickly as possible but please allow up to 14 working days. All refunds will be made back to the original payment method.
Warranties
All products come with a warranty period as stated on the website or packaging. Most items are covered for up to one year against manufacturing faults, unless otherwise specified.
We will not be liable for any damages or losses arising from the use of our products or services.
We do not indemnify consumers for any damages or losses arising from the use of our products or services.
Safety & Regulations
Safety is our first priority and all our products are tested to the relevant safety standards. Please ensure that you check the label on the packaging, which indicates the age group for which the product is suitable. Please take note of any other warnings or recommendations and keep toys intended for older children well away from younger children.
After purchasing your toy:
Follow carefully the instructions for proper toy assembly and use
Keep an eye on children as they play
Check toys from time to time for breakage or wear and remove broken toys immediately
Remove all packaging
Website Errors
We endeavour to present the most recent, most accurate and most reliable information at all times. However, there may be occasions when some of the information featured may contain incomplete data, errors or other inaccuracies. We try to ensure that all pricing is accurate but occasionally an error may occur and goods may be incorrectly priced. Any errors are wholly unintentional and we apologise if incorrect information is reflected in the price or availability.
We will not be obliged to supply goods at the incorrect price and we reserve the right to amend errors or to update product information at any time without prior notice.
We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of the equipment you use to view our website, may affect the colours you actually see on the screen. We cannot guarantee that your equipment's display of any colour, texture or detail of products will be accurate/the same as the actual product.