Privacy Policy

Last updated 12/12/2024

Introduction

Golders Games Ltd is committed to protecting your privacy. We respect your privacy and take our responsibilities seriously in relation to the processing and security of your personal data. This policy (together with our terms and conditions and any other documents referred to within it) aims to explain what data is collected, how it is collected, where we store it and how we protect it. This policy applies to our website and all social media channels. 

We may change this policy if we deem it necessary, e.g. for legal reasons or to reflect changes in our services. If we do so, we will make the altered Privacy Policy available online and update the ‘Last updated’ date. 

By using this website, consumers consent to the collection and use of their personal data as stated in our privacy policy.

Overview

In order to provide you with our services, we need to process some of your data, To enable our contractual obligations with you, we need to share some of your data with our Trusted Partners, such as PayPal Services. 

Forthe purpose of the Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679, the data controller is Golders Games HQ, 40 Woodlands, London, NW11 9QU. 

Your data is stored and used by Golders Games Ltd. You can contact us on 07967191822 between 10am and 2pm Monday - Friday, email us at goldersgames@gmail.com or write to us on the above address. 

For any specific enquiries regarding data we store about you, how we use your data, or if you wish to see a copy of the data we hold on you, please contact our allocated Data Protection Officer via email at goldersgames@gmail.com or write to them at the above address. 

Your personal data and your legal rights 

You have the right to:

Request access to your personal data - This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Any such request should be submitted to us in writing and sent to goldersgames@gmail.com. 

Request correction of the personal data that we hold about you - This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data - This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. To do so at any time, please contact us by email at goldersgames@gmail.com 

Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. To exercise your right to object at any time, please email goldersgames@gmail.com. Should you object, we will no longer process your personal data for these purposes unless doing so is justified by a compelling legitimate ground as described above. 

Request restriction of processing of your personal data - This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party - We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

You will not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

The data we collect about you

Golders Games Ltd is dedicated to providing consumers with excellent products and services. We only use your data as necessary to fulfil orders you have placed with us, to fulfil the legal obligations and contractual agreement between ourselves and you, and to contact you regarding your order. 

When you use Golders Games Ltd services, we may collect the following data:

1. Identity Data including title, full name, gender and date of birth

2. Contact Data including billing address, delivery address, email address and telephone number

3. Transaction Data including details about payments to and from you and other details of products you have purchased from us

4. Technical Data including IP address

Ways we collect data

We may collect and process data about you in the following ways:

1. Data you give us via www.goldersgames.com

2. Data you give us when contacting us with a query or problem

3. Data about your activity as a user of our services 

We do not store any of your payment details as this is fully handled by the relevant payment platform. When you place an online order, we are notified by the payment processor when the transaction has been completed to ensure you receive your order. We only keep the data concerning the transaction date and value. 

How long we store your data

We only retain your personal data for as long as necessary in order to fulfil the purpose we collected it for. This means that the period of time for which we store your personal data may depend on the type of data we hold. In certain special cases, a longer retention period might be required by law, such as for tax reasons, accounting purposes or other legal requirements and obligations.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

If you contact us and don’t use our services, we will retain correspondence with you as long as necessary to assist you, followed by a period necessary for legal or accountability purposes.

Details of retention periods for different aspects of your personal data are available upon request by emailing goldersgames@gmail.com. 

When we will no longer require your personal information in order to provide our services to you, we will either delete or anonymise it.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To carry out our obligations arising from any agreements between you and us.

• To provide you with products or services that you request from us.

• For tax, legal and accounting purposes

We may occasionally post links to third party websites and our privacy policy does not extend to these external sites, so please refer to their privacy policies. 

Please be aware that we are subject to laws and regulations and we may be required to share your data with the police or other government authorities to comply with law enforcements or other legal requirements. 

We are committed to complying with the terms of data protection legislation and to the processing of personal data in a lawful, fair and transparent manner. If, however, you believe that we have not complied with our obligations under data protection legislation, you have the right to lodge a complaint with your local data protection authority. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority so, please contact us in the first instance.